Technical support and assistance
Our Technical services team provides support throughout the entire life cycle of the products we supply.
We provide our clients and distributors with pre-sale technical support, including the configuration and programming of equipment and systems, firmware updates and repair and maintenance management.
Telcom has a responsibility to do its part in our environment. We have a contract with a waste management company so that we can recycle our expired electronic equipment and batteries.
Telcom carries the relevant certification from our suppliers and manufacturers to repair circuit boards and products down to component level. We have a service facility furnished will all the latest test equipment at the disposal of our highly trained technicians.
There remit includes:
- Pre-sale and post-sale technical support
- Customer service / support
- Programming, integration and commissioning
- Repairs
- Product analysis
Maintenance:
- Routine Maintenance / 8 x 5 / 24 x 7
- On-site and online maintenance (remote assistance)
Systems integration and projects
Our engineering department is committed to supporting our clients with all aspects of the design, installation and commission of their radio communications projects.
It is our engineering expertise that delivers the specifications our clients expect of Telcom, knowing the delivered and installed radio communications system will meet the expectations as reflected in our catalogue.
As experts in wireless communications engineering, we benefit from the synergies we have developed with manufacturers and our Partners. Our systems solutions driven mentality is respected as one of our key strengths which is reflected in the diverse systems we successfully deliver.
The above is complimented by radio coverage analysis, feasibility studies, infrastructure design and the supply of equipment to turnkey systems for the various technologies:
- DMR and TETRA digital communication systems
- PMR analogue systems
- Remote control and telemetry systems
- Confined space engineering such as (tunnels, mines, singular buildings, deep basement structures, high density dwellings etc.)
Training
The constant changing technological environment dictates that we as a supplier of various communications technologies and standards, keep abreast of these changes. Our customer base looks to Telcom for guidance and advice on which communications trends they can benefit from in the future and how will their existing communications system need to evolve to meet these challenges.
Telecom is certified at the highest and most demanding levels for manufacturers of wireless communications systems. Our customers have access all the training tools we have at our disposal, these include regular webinars, on site classroom attendance, access to downloads form a registered dealer area on our website and on-site training at our clients location. Regular technical updates for our customers are issued as a normal activity.
The on-going training programmes are important so that our customers have the latest certification and accreditation relating to their respective products and systems. Training courses are offered on demand as well.
The continuous training of all our sales and technical staff including our front line support teams is of utmost importance to us in an ever changing and challenging technological landscape.
Telcom is an Authorised Certification Centre for Motorola digital mobile radio systems.
