Privacy policy

TELCOM, S.A.U. is committed to protecting the privacy of users accessing this website and / or any of its services. The use of the web and/or any of the services offered by TELCOM, S.A.U., implies the acceptance by the user of the provisions contained in this Privacy Policy and that your personal data will be treated as stipulated. Please note that, although there may be links from our website to other websites, this Privacy Policy does not apply to other companies or organizations to which the website is redirected. TELCOM, S.A.U. does not control the content of third party websites and accepts no responsibility for the content or privacy policies of these websites.

1) OWNER’S INFORMATION

In compliance with Article 10 of Law 34/2002, of July 11, of Services of the Information Society and Electronic Commerce, the following are the identification data of the Holder:

Web:

www.telcomsa.es

Holder:

TELCOM, S.A.U.

Address:

AVENIDA INDUSTRIA. 28108-ALCOBENDAS

C.I.F.:

A28271823

Phone number:

911033000

E-mail:

webmaster@telcomsa.es

Registration data:

Registered in the Mercantile Registry of Madrid Volume 3013 Folio 22 Section 8ª Page M-51586 Inscription 13.

2) APPLICABLE LAWS

This privacy policy is based on the Spanish and European regulations in force regarding the protection of personal data on the Internet. Specifically, it respects the following rules:

– Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).

– The Organic Law 3/2018, of December 5, 2018, on the Protection of Personal Data and guarantee of digital rights (LOPD-GDD).

– Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce (LSSI-CE).

3) PRIVACY ISSUES

In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (RGPD) and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights, we offer you the following information on the processing of personal data that you may provide to us:

Responsible for the File

TELCOM, S.A.U.

Our details are at the top of this legal notice.

Registration of Personal Data

In compliance with the provisions of the RGPD and the LOPD-GDD, we inform you that the personal data collected by TELCOM, S.A.U., through the forms provided on its pages will be incorporated and will be treated in our file in order to facilitate, expedite and fulfill the commitments established between TELCOM, S.A.U. and the User or the maintenance of the relationship established in the forms that the User fills out, or to meet a request or query from the same. Also, in accordance with the provisions of the RGPD and the LOPD-GDD, unless the exception provided in Article 30.5 of the RGPD is applicable, a record of processing activities is kept which specifies, according to its purposes, the processing activities carried out and the other circumstances established in the RGPD.

Legal basis for processing

The legal basis for the processing of personal data is consent. TELCOM, S.A.U. undertakes to obtain the express and verifiable consent of the User for the processing of his personal data for one or more specific purposes.

The User will have the right to withdraw his consent at any time. It will be as easy to withdraw consent as to give it. As a general rule, the withdrawal of consent shall not condition the use of the Website.

In the occasions in which the User must or may provide his/her data through forms to make inquiries, request information or for reasons related to the content of the Website, he/she will be informed in case the completion of any of them is mandatory because they are essential for the proper development of the operation performed.

Other bases of Legitimation:

Compliance with legal obligations.

Legitimate interest: sending own advertising.

Data categories

The categories of data processed by TELCOM, S.A.U. are only identification data. In no case, special categories of personal data within the meaning of Article 9 of the RGPD are processed.

Origin of your data

Data collected through cookies to improve the browsing experience as reported in the Cookies policy.

Retention period of personal data

Personal data will only be retained for the minimum time necessary for the purposes of their processing and, in any case, only for the following period: The personal data provided will be retained for the time strictly necessary. That is, as long as you are a user of our services or wish to continue receiving information, or until the User requests the right of cancellation or opposition, or limitation to the processing. However, we will keep certain personal identification and traffic data for a maximum period of 2 years in case it is required by the Judges and Courts or to initiate internal actions arising from improper use of the website.

At the time the personal data is obtained, the User will be informed about the period during which the personal data will be kept or, when this is not possible, the criteria used to determine this period.

Likewise, we inform you that our information retention policies are in accordance with the deadlines set by the different legal responsibilities for statute of limitations purposes:

(a) General Rule:

Pursuant to the provisions of Article 30 of the Commercial Code, and except for other criteria, all company documents and/or information shall be kept for 6 years.

This affects all accounting, tax, labor or mercantile documentation, including correspondence.

b) Specific deadlines:

Our company must also set minimum deadlines depending on the type of data to be processed and in accordance with the different time limits, which each department must be aware of.

You will not be subject to decisions based on automated processing that have an effect on your data.

Purposes of processing

The purposes of the data processing carried out are detailed below:

CUSTOMER MANAGEMENT: To be able to provide the contracted services within the natural activity of each company and to invoice them. The data provided will be kept as long as the business relationship is maintained or for the years necessary to comply with legal obligations.

POTENTIAL CUSTOMER MANAGEMENT: To be able to send people with legitimate interest information related to our products and services by any means available, and invite them to events of their interest. The data provided will be kept as long as you do not request the cessation of such treatment and will be collected after express consent.

Our company must also set minimum deadlines depending on the type of data to be processed and in accordance with the different time limits, which each department must be aware of.

You will not be subject to decisions based on automated processing that have an effect on your data.

Purposes of processing

The purposes of the data processing carried out are detailed below:

Data recipients

The User’s personal data will not be shared with third parties.

In any case, at the time the personal data is obtained, the User will be informed about the recipients or categories of recipients of the personal data.

Personal data of minors

Respecting the provisions of Articles 8 of the RGPD and 7 of the Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, only those over 14 years of age may give their consent for the processing of their personal data in a lawful manner by TELCOM, S.A.U.. In the case of a minor under 14 years of age, the consent of the parents or guardians will be required for the treatment, and this will only be considered lawful to the extent that they have authorized it. Otherwise, the legal representative must inform us as soon as possible.

Rights arising from the processing of personal data

The User may exercise against the Data Controller the following rights recognized in the RGPD and the Organic Law 3/2018, of December 5, 2018, on the Protection of Personal Data and guarantee of digital rights:

Right of access: It is the User’s right to obtain confirmation of whether or not TELCOM, S.A.U. is processing their personal data and, if so, obtain information about their specific personal data and the treatment that TELCOM, S.A.U. has performed or performs, as well as, among others, the information available on the origin of such data and the recipients of the communications made or planned thereof.

Right of rectification: This is the User’s right to have his or her personal data that proves to be inaccurate or, taking into account the purposes of the processing, incomplete, amended.

Right of erasure (“the right to be forgotten”): This is the User’s right, provided that the legislation in force does not provide otherwise, to obtain the deletion of his/her personal data when they are no longer necessary for the purposes for which they were collected or processed; the User has withdrawn his/her consent to the processing and the processing has no other legal basis; the User objects to the processing and there is no other legitimate reason to continue the processing; the personal data have been processed unlawfully; the personal data must be deleted in compliance with a legal obligation; or the personal data have been obtained as a result of a direct offer of information society services to a minor under 14 years of age. In addition to deleting the data, the Data Controller, taking into account the technology available and the cost of its implementation, shall take reasonable steps to inform the controllers that are processing the personal data of the data subject’s request for the deletion of any link to such personal data.

Right to limitation of processing: This is the User’s right to limit the processing of his or her personal data. The User has the right to obtain the limitation of processing when he/she contests the accuracy of his/her personal data; the processing is unlawful; the Controller no longer needs the personal data, but the User needs it to make claims; and when the User has objected to the processing.

Right to data portability: Where processing is carried out by automated means, the User shall have the right to receive from the Controller his or her personal data in a structured, commonly used and machine-readable format, and to transmit it to another Controller. Whenever technically possible, the Controller shall transmit the data directly to such other controller.

Right of opposition: It is the right of the User not to have their personal data processed or to cease the processing of their personal data by TELCOM, S.A.U..

Right not to be subject to a decision based solely on automated processing, including profiling: It is the right of the User not to be subject to an individualized decision based solely on automated processing of personal data, including profiling, existing unless otherwise provided by law.

Finally, the interested parties have the right to file a complaint with the competent Control Authority (AEPD) in the event that the User considers that there is a problem or infringement of current regulations in the way in which their personal data is being processed.

You can exercise the above rights by sending us a letter attaching a copy of a document that identifies you to our address or e-mail (listed at the beginning of this text).

4) PRINCIPLES APPLICABLE TO THE PROCESSING OF PERSONAL DATA

The processing of personal data of the user customer will be subject to the following principles contained in art. 5 of the RGPD and in article 4 and following of the LOPDGDD:

Principle of legality, fairness and transparency:

The consent of the user will be required at all times after fully transparent information of the purposes for which the personal data is collected.

Principle of purpose limitation:

Personal data will be collected for specified, explicit and legitimate purposes.

Data minimization principle:

Personal data collected shall be only that which is strictly necessary in relation to the purposes for which it is processed.

Accuracy principle:

Personal data must be accurate and always up to date.

Principle of limitation of the storage period:

Personal data shall only be kept in a form that allows the identification of the user for the time necessary for the purposes of the processing.

Principle of integrity and confidentiality:

Personal data will be processed in a manner that ensures its security and confidentiality.

Principle of proactive responsibility:

The person responsible for the Website shall maintain and regulate the necessary technical and logistical means sufficient to ensure that all the principles applicable to the processing are complied with.

5) WHAT SECURITY MEASURES DO WE APPLY?

We apply the security measures set out in Article 32 of the GDPR, therefore, we have adopted the necessary security measures to ensure a level of security appropriate to the risk of the data processing we perform, with mechanisms that allow us to ensure the confidentiality, integrity, availability and ongoing resilience of the processing systems and services.

Some of these measures are:

– Information of the data processing policies to the personnel.

– Periodic backup copies.

– Data access control.

– Regular verification, evaluation and assessment processes.

6) SECRECY AND SECURITY OF PERSONAL DATA

TELCOM, S.A.U. undertakes to adopt the necessary technical and organizational measures, according to the level of security appropriate to the risk of the data collected, so as to ensure the security of personal data and prevent the accidental or unlawful destruction, loss or alteration of personal data transmitted, stored or otherwise processed, or unauthorized communication or access to such data.

The Web Site has an SSL (Secure Socket Layer) certificate, which ensures that personal data are transmitted securely and confidentially, as the transmission of data between the server and the User, and in feedback, fully encrypted or encrypted.

However, because TELCOM, S.A.U. cannot guarantee the impregnability of the Internet or the total absence of hackers or others who fraudulently access personal data, the Data Controller undertakes to notify the User without undue delay when there is a breach of security of personal data that is likely to involve a high risk to the rights and freedoms of natural persons. Following the provisions of Article 4 of the GDPR, a breach of security of personal data means any breach of security resulting in the accidental or unlawful destruction, loss or alteration of personal data transmitted, stored or otherwise processed, or unauthorized communication or access to such data.

Personal data will be treated as confidential by the Data Controller, who undertakes to inform and to ensure by means of a legal or contractual obligation that such confidentiality is respected by its employees, associates, and any person to whom it makes the information accessible.

7) LINKS TO THIRD PARTY WEBSITES

The Web Site may include hyperlinks or links that allow access to third party websites other than TELCOM, S.A.U., and therefore are not operated by TELCOM, S.A.U.. The owners of such websites will have their own data protection policies, being themselves, in each case, responsible for their own files and their own privacy practices.

8) ACCEPTANCE AND CHANGES TO THIS PRIVACY POLICY

It is necessary that the User has read and agrees with the conditions on the protection of personal data contained in this Privacy Policy, as well as that he/she accepts the processing of his/her personal data so that the Data Controller may proceed in the manner, during the periods and for the purposes indicated. The use of the Web Site will imply the acceptance of the Privacy Policy of the same.

TELCOM, S.A.U. reserves the right to modify its Privacy Policy, according to its own criteria, or motivated by a legislative, jurisprudential or doctrinal change of the Spanish Data Protection Agency. Changes or updates to this Privacy Policy will not be explicitly notified to the User. The User is recommended to consult this page periodically to be aware of the latest changes or updates.

Last updated: 03/21/24

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